Integrated Courier Management
Centralized courier booking, AWB generation, vendor coordination, POD follow-up, exception handling and shipment visibility.
Courier operations command centre
This page explains the operating flow Velocita can implement for customers, including process ownership, reporting and exception control.
- Dedicated operating SOP
- Defined roles and responsibility matrix
- Daily reports and SLA governance
- Escalation and exception tracking
Service execution workflow
Pickup request capture and validation
Velocita team will execute, monitor and report this activity as part of the managed service model.
Carrier selection and shipment booking
Velocita team will execute, monitor and report this activity as part of the managed service model.
AWB tracking and escalation monitoring
Velocita team will execute, monitor and report this activity as part of the managed service model.
POD collection and closure
Velocita team will execute, monitor and report this activity as part of the managed service model.
Cost, SLA and vendor performance reporting
Velocita team will execute, monitor and report this activity as part of the managed service model.
Designed to improve control, speed and accountability.
- Reduced manual follow-up
- Improved visibility and accountability
- Better SLA adherence
- Clear escalation ownership
- Audit-ready transaction trail
- Scalable support model